Privacy Policy
At Shutterbug Studios, located at 12A Regent Street, London, SW1Y 4PE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us directly, such as when you book a session, fill out a contact form, or subscribe to our newsletter.
- Payment Information: When you make a payment for our services, we collect payment information such as credit card details or other financial information necessary to process your transaction. Note that we use secure, PCI-compliant third-party payment processors to handle payment information, and we do not directly store your full credit card details on our servers.
- Photography Session Information: During photography sessions, we collect images and videos of you. We also collect information related to the session, such as the date, time, location, and specific requests you may have made.
- Website Usage Information: We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and other tracking technologies to collect this information.
- Marketing Data: Information about your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: To provide the photography services you request, to process payments, to communicate with you about your sessions, and to improve the quality and functionality of our services.
- Marketing and Communication: To send you promotional materials, newsletters, and other marketing communications about our services, special offers, and events. You can opt-out of receiving these communications at any time.
- Website Administration: To administer our website, to analyze trends, to track users’ movements around the site, and to gather demographic information about our user base as a whole.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Customer Support: To respond to your inquiries, to provide customer support, and to resolve any issues you may be experiencing.
- Personalization: To personalize your experience with our services, such as by recommending specific photographers or packages based on your preferences.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Secure Servers: Our servers are located in secure data centers with restricted access.
- Access Controls: We limit access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide training to our employees on data security best practices.
While we strive to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
- Business Partners: We may share information with business partners with whom we offer joint services or promotions.
- Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we erase your personal information, under certain circumstances.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
- Objection: You have the right to object to the processing of your personal information, under certain circumstances.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected] or call us at 020 7946 0321. We will respond to your request within a reasonable timeframe.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website.
We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. We use this information to improve the performance of our website.
- Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and font size.
- Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.
7. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Shutterbug Studios
12A Regent Street
London, SW1Y 4PE
Email: [email protected]
Phone: 020 7946 0321
Effective Date: October 26, 2023